All classes run from 10 am to 4.30 pm unless stated otherwise.
All courses include refreshments and lunch with wine.
Please see each individual course description for what materials are required.
Terms and Conditions Lilac Cottage Studio
Please read terms and conditions carefully, they contain important information about your rights and obligations.
1.1 These terms and conditions (the “Terms”) govern all use of the website situated at www.lilaccottagestudio.com (the “Website”), all booking of and attendance at courses (the “Courses”) run by Lilac Cottage Studio (“our”, “we” or us”). By accessing our Website or booking a Course you agree to be legally bound by these Terms as they may be modified and posted on our Website from time to time. We hope that these are acceptable to you but if they are not then you should not book a Course or use our Website for any purpose.
1.2 If you are booking a course online, then to the extent applicable, the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This will ordinarily be supplied by us to you by email. You should ensure that this information which will form part of the contract is correct before a contract is entered into between us.
2. General Course Provisions
2.1 Places on Courses are allocated on a first to pay, first served basis and we cannot guarantee your place on a Course prior to receipt of full payment. In the event that the Course of your choice is fully booked you will be offered the next available date.
2.2 Your attendance at a Course should be punctual at all times.
2.3 You should comply with all rules and regulations issued by us and please pay particular attention to any requirements as to dress or the wearing of protective equipment.
2.4 You are required to participate and remain with the tutored group at all times. If you are on a course where field trips take place you must join the group and cannot opt out and stay in the studio/or opt to stay outdoors when the group returns to the studio.
2.5 We will endeavour to supply the teacher advertised for any Course but reserve the right to change the teacher, timing or content of any course due to the unavailability of any teacher for any Course at any time.
2.6 Please pay particular attention to the details of each Course prior to booking. If you have a disability/additional support needs please contact us before booking as aspects of some Courses may be unsuitable due to the nature of the location. Please ensure that you provide us with full details of any specific requirements that you may have and again we will endeavour to accommodate you.
2.7 We do not accept enrolments from anyone under 18 years of age unless accompanied by an adult.
3. Fees, refunds and cancellation by you
3.1 All amounts payable must be received before the commencement of the Course. Your place on the Course is not confirmed and we have no obligation to you until full payment is received.
3.2 We do not charge VAT on any of our Courses.
3.3 The Course fees include the cost of some basic materials which will be provided but please see the specific course description (or please ask us) for details of the additional materials that you will need to bring.
3.4 Fees can be paid by credit or debit card online. Payments can also be make by bank transfer. We no longer accept cheques. All fees must be received at least five working days before the commencement of the Course.
3.5 Fees can be paid in advance by cash if payment is made in person. We do not accept payment on the day.
Cancellation by you
3.6 In relation to cancellation of any course by you for any reason:
- If cancellation by you occurs within 14 days after making your booking you are entitled to a full refund.
- If cancellation by you occurs more than 14 days after making your booking and more than 30 days prior to the start of the course – we will refund you minus 10% of the course fee to cover administrative costs associated with relisting your place.
- If cancellation by you occurs less than 14 days prior to the start of the course, you will not be entitled to a refund unless we are able to fill your place.
3.7 Someone else may attend in your place for any Course providing we have been given 24hrs notice before the Course commences. You will need to provide us with the names and contact details of anyone attending in your place.
3.8 In the event of an illness (or family illness) preventing your attendance, we may, in our sole and absolute discretion, vary our cancellation policy and we may ask for documentary evidence in order to make this decision. Any refunds awarded at this stage will be subject to a £50 administration fee.
3.9 Courses bought as gifts are subject to the same cancellation policy.
3.10 Any Courses purchased at a discount are subject to the same Terms and will be refunded to a maximum of the price paid.
3.11 You do not have a statutory right to cancel the Course because the Course is a leisure activity to be attended between specific dates and accordingly falls within the exclusion provided by regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) regulations SI 2013/3134.
4. Cancellation by us
4.1 Subject to and without prejudice to our rights in clause 2.4 we reserve the right to cancel any Course at any time subject to the student receiving by choice either a full refund, transfer to a course of the same value or a gift voucher to the same value. Please note that we will not refund the cost of any accommodation or travel that you may have booked.
4.2 All our Courses have a minimum attendance level and may be cancelled if too few bookings are received.
4.3 We reserve the right to cancel your attendance on a Course at our sole and absolute discretion and provide you with a refund.
5. Your Conduct
If we in our sole and absolute discretion consider that you have behaved in an unacceptable manner then we reserve the right to require you to leave the course/event immediately. All students are expected to conduct themselves in a reasonable manner and in accordance with our rules and regulations and to recognise that other students also require support and assistance.
6. Accommodation/Transport to and from Courses
You are responsible for arranging your own accommodation and transport where applicable. Although we do list local providers of accommodation on our Website to try to assist you in finding accommodation, you are responsible for contracting directly with the accommodation provider and when doing so (and when booking transport) you should make arrangements for cancellation whether that is as the result of a cancellation of a Course by us or by you and you should consider appropriate insurance.
7.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
7.2 We are not liable for business losses.
7.3 You are advised not to bring any items of special value onto our premises or on field trips. We will not accept responsibility for the loss of any personal possessions.
7.4 We will not be liable for any loss suffered by you resulting from any course or event which is beyond our reasonable control including but not limited to acts of God, wars, riots, civil commotions, malicious damage, compliance with any law or governmental order, rules, regulations or directions, accidents, breakdowns of plant or machinery, fires, floods, extreme weather , pandemics, epidemics or other outbreaks of disease or infection, or failure in the supply of electricity, heating, lighting or telecommunications equipment.
7.5 Transport and accommodation arrangements made by you with the respective providers of transport and accommodation are outside the terms of this Agreement and we exclude all liability in relation to your transport and accommodation arrangements including any costs that you might incur in the event of cancellation of a Course by you or by us.
8. Data Protection/Intellectual Property
8.2 All rights title and interest in any copyright that is created in any works by you whilst on a Course will vest in you upon creation but you hereby grant a licence of such copyright and the right to use such works and further your name and image in any photograph taken by us or on our behalf or supplied by you to us for advertising purposes including without limitation on our website and in our brochures.
8.3 The contents of our Website are protected by international copyright laws and other intellectual property rights. We are the owner or the duly authorised licensee of such copyright and all intellectual property rights in the mark “Lilac Cottage Studio Art”. You may not modify, copy, reproduce, republish, upload, post, transmit, distribute by any means or in any manner any material or information on or downloaded from our Website without our permission.
9.1 We reserve the right to make changes to or suspend any aspect of our Website or Courses from time to time.
9.2 You undertake and warrant that all the information that you supply in relation to the booking of any Course is correct and that the credit or debit card (or other means of payment) is your own. We reserve the right to obtain validation of your credit or debit cards. Any breach of this clause 9.3 entitles us to cancel your booking on such Course without any refund at any time.
9.4 We make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that we endorse or accept any responsibility for the content, or the use of such a website and we shall not be liable for any loss or damage caused or alleged to be caused by such link/website.
9.5 These Terms shall also apply to any person that is the recipient of a gift voucher or a person that attends a Course in substitution for the person that made the booking pursuant to the Contracts (Rights of Third Parties) Acts 1999 and references to “you” are deemed to include references to such attendee(s).
9.6 No failure or delay by us in enforcing any of our rights under the Contract shall be deemed to be a waiver of such right.
9.7 The Terms are governed and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
10.1 Gift vouchers cannot be exchanged for cash and are non-refundable
10.2 Gift vouchers will be valid for 12 months from the date of purchase
10.3 Any remaining balance will be cancelled on expiry of the validity period.